Microsoft Dynamics CRM

Field services

Marketing

Sales

Empower your organisation to expand and scale

Start your customer experience transformation with Microsoft Dynamics 365

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Who we work with

Turn customer insights into sales impact with Dynamics 365 Sales

Manage and interact with opportunities effectively, from start to finish
Tailor the solution to fit your unique needs and requirements
Easily create, qualify and convert leads & opportunities

Display critical data in easy to understand customisable charts and graphs
Accurately predict revenue for a given time period, to support strategic decision making

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Microsoft Dynamics 365 Sales Integrations

The native integration between Dynamics 365 Sales and LinkedIn Sales Navigator supports sellers to build trust, manage relationships, identify new leads, view suggestions on how best to make introductions, etc.
The Dynamics 365 App for Outlook enables users to link emails to any D365 Sales record, including contacts, opportunities and cases.
Have your teams chat directly located within your CRM system reducing the time spent switching between apps.

Dynamics 365 Sales

Deliver exceptional service with Dynamics 365 Field Service

Avoid equipment downtime through preventative maintenance
Keep customers updated with the status of their service call and when it's resolved
Complete more service calls per technician per week
Schedule onsite visits when it's convenient for the customer
Reduce travel time, mileage, and vehicle wear and tear

Dynamics 365 Field Service

A quick fix to complex marketing challenges

Be where your customers are by executing coordinated marketing campaigns across various channels
Create personalized journeys and tailor experiences across email, SMS, mobile and other touchpoints
Personalize messages using with a simple-to-use drag and drop editor and 50+ email templates
Identify sales-ready leads with lead scoring models using a list of behavioral data, demographic data or actions your visitors have taken
Manage any type of event – online, on-site or hybrid, registrations, attendees, speakers and sponsors effortlessly in a single system

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Orchestrate personalized journeys across all touchpoints to strengthen relationships and earn loyalty with Microsoft Dynamics 365 Marketing

Dynamics 365 Marketing

Capabilities that make a difference

Engage Customers Across Channels
Build Loyalty And Exceed Expectations
Introduce Digitalization In Commerce
Enable Ai-driven Intelligent Commerce
Modernize Retail Store And Streamline Operations
Connected Commerce Journey For Every Customer
Gain Agility And Scalability

Transform your business with real-time customer journeys across the entire customer lifecycle with Microsoft Dynamics 365 Commerce

Dynamics 365 Commerce

Microsoft Dynamics 365 Commerce
A Forrester Total Economic Impact™

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Move from reactive to proactive to predictive service with Dynamics 365 Customer Services

Track customer issues through cases
Use unified routing to efficiently route work items
Manage conversations across channels, including voice
Use AI-driven embedded insights and analytics to improve customer satisfaction
Create and track service levels through service-level agreements (SLAs)
Manage performance and productivity through reports and dashboards

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Dynamics 365 Customer Services

Drive demand and close deals faster
with Dynamics 365 Customer Insights

Dynamics 365 Customer Insights is an out-of-the-box machine learning solution, that enables you and your team members to accurately identify trends and integrate customers' feedback to be pro-active with meeting their needs. Enjoy detailed insights on your product and services to create more value and make better business decisions.

With the AI from Microsoft, you will better find patterns and unify all your customer data across the full range of sources
Get a 360-degree view of your customers 24/7
Find the confidence to take action that is supported and based on an accurate insight

Benefits of D365 Customer Insights

Dynamics 365 Customer Insights

One day workshop

Customer Insights Assessment

This workshop is a hands-on learning experience, where you will have the opportunity to collaborate with industry experts to assess your current environment and develop a plan for the implementation of Customer Insights within your organization. This workshop also includes data sources, matching criteria, and data unification for up to three resources.

N.Progression’s consulting services

Our performance fuels your success

Our passion for high performance fuels the success we share with our clients. Together, we navigate the digital age and beyond.

Calculate the project

We realise the project using our unique methodology that decreases project time

You get the customised solution on time with minimum risks

You get the guidance and project roadmap

We provide your IT ecosystem audit

We transfer knowledge to your support team

You get the competency center

We estimate your technology value and ROI

You improve ROI by making better technology procurement, use and retirement decisions

Of clients noted an improvement in productivity within one year following N.Progression project completion

Successful consultancy projects completed since 2003

90%

Average cost savings our clients see as a result of our consultancy service

500+

30%

Improving the Customer Journey with Dynamics 365

This workshop is a hands-on learning experience, where you will have the opportunity to collaborate with industry experts to assess your current environment and develop a plan for the implementation of Customer Insights within your organization. This workshop also includes data sources, matching criteria, and data unification for up to three resources.

Dynamics 365 Licensing Guide

Learn more about Dynamics 365 pricing to make a decision about the project start

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